Play Safe with Responsible Gaming at zatbaj

When you register at zatbaj, you declare that you are 21 years of age or older. Our compliance team verifies this declaration by requesting a valid government-issued photo identification document — such as a National ID card, passport, or driving licence issued in Bangladesh.

This verification is completed through our secure KYC process and must be passed before full account features are unlocked. zatbaj reserves the right to request re-verification at any point and to restrict accounts pending the completion of age checks.

• National ID (NID) card accepted
• Bangladeshi passport accepted
• Driving licence accepted
• Date of birth must confirm player is aged 21 or older

If you share a device with younger family members, we strongly encourage you to keep your zatbaj account credentials private and to use device-level parental control software to restrict access to gambling websites. Never share your username or password with anyone, including family members who are under 21.

1. 1

   Log In to Your Account

   Visit the zatbaj Login page and sign in with your registered credentials.

2. 2

   Navigate to Account Settings

   Go to the Responsible Gaming section within your account settings panel.

3. 3

   Select Your Preferred Tool

   Choose from deposit limits, loss limits, session timers, time-out, or self-exclusion.

4. 4

   Confirm and Apply

   Your chosen restriction is applied immediately. Limits that reduce your activity take effect at once; increases to limits include a mandatory 24-hour cooling period.

5. 5

   Contact Support if Needed

   If you need help activating any tool, email our team at [email protected] and we will assist you directly.

zatbaj allows players to set personalised deposit limits in Bangladeshi Taka (BDT / ৳) across three time frames. Whether you prefer a tight daily cap or a broader monthly allowance, these controls adapt to your financial comfort level.

• Daily limit: Maximum you can deposit in any single 24-hour period — e.g., ৳500 per day
• Weekly limit: Total deposit cap across a rolling 7-day window — e.g., ৳2,000 per week
• Monthly limit: Highest amount you may deposit in a calendar month — e.g., ৳5,000 per month

Once a limit is set and confirmed, it cannot be increased immediately. Any request to raise a limit is subject to a mandatory 24-hour waiting period before the change takes effect. Decreases to limits are applied instantly. This cooling-off period is intentional — it gives you the opportunity to reconsider any decision made in the heat of the moment.

When you activate self-exclusion on zatbaj, your account is immediately suspended. You will not be able to log in, deposit, place bets, or access any gaming content for the duration of the exclusion period you select. Marketing communications are also stopped.

Self-exclusion periods are available as follows:

• 6 months — for players wanting an extended break
• 12 months — for players seeking a longer period of reflection
• Permanent exclusion — for players who wish to close their account indefinitely

During a self-exclusion period, you may not register a new account on zatbaj using different details. Attempting to circumvent self-exclusion is a violation of our Terms & Conditions and will result in any winnings from the excluded period being forfeited.

To activate self-exclusion, visit your account settings or email [email protected] with the subject line "Self-Exclusion Request". Once activated, the exclusion cannot be reversed before the selected period expires — this is by design, to ensure the tool provides genuine protection.

• Spending more money on gambling than you originally intended or can comfortably afford
• Chasing losses — continuing to gamble to try to recover money you have already lost
• Gambling to escape stress, anxiety, boredom, or difficult personal circumstances
• Feeling irritable, restless, or anxious when not gambling or when trying to cut down
• Hiding your gambling activity from family members, friends, or colleagues
• Borrowing money, selling assets, or missing bill payments to fund gambling
• Neglecting work responsibilities, family commitments, or personal health due to gambling
• Spending increasing amounts of time thinking about gambling when doing other activities

If you recognise two or more of these signs in yourself, we encourage you to use zatbaj's self-management tools, take a time-out, or contact our support team to discuss your options.

Sometimes the most effective first step is speaking with a trusted family member, friend, or community figure about your gambling. In Bangladesh, family networks and community support systems are strong resources. You do not need to face this alone.

If you feel your gambling problem is serious and requires professional intervention, consider reaching out to a healthcare professional or counsellor in your city — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh. Your wellbeing matters far more than any game result.